Our roadside service areas

Prompt, dependable roadside assistance based in Tyler, Texas. We proudly keep drivers moving across Smith County and neighboring communities throughout East Texas.

Tyler and Smith County core coverage

Our primary dispatch hub is right here in Tyler, Texas. For motorists in Tyler and across Smith County, typical arrival times range between 30 and 45 minutes when not already on another call. Whether you need a jump start, vehicle lockout service, emergency tire change, winch out, or short-distance strap towing, local help is always close at hand. The image shown here is my general area of operations.

Extended coverage across East Texas

We gladly travel outside city limits to assist stranded drivers in surrounding towns including Longview, Marshall, Henderson, Chandler, and adjacent corridors. For extended destinations beyond the immediate Tyler area, we provide a reliable 1 to 2 hour arrival window, with transparent travel rates calculated fairly by mileage.

We charge a reasonable rate of 0.75cpm (cents per mile) for those outside the Tyler area.

24/7 emergency dispatch and after-hours service

Emergencies and ditch recovery winch-outs carry no hidden upcharges. Standard rates apply throughout the day, while calls dispatched between 8:00 PM and 8:00 AM carry a standard after-hours fee across all covered areas. When trouble strikes your vehicle anywhere in East Texas, call Jones Roadside Assistance at (903)-284-9911 for friendly, experienced support.